SUNPAK 1-Year Warranty

We Got You Covered

NOT COVERED

What is not covered under warranty?
  • Misuse, lack of care, mishandling, accidents, abuse or other abnormal use
  • Damage due to improper/unauthorized repairs
  • A modified or altered product
  • Non-SUNPAK products (counterfeits)
  • Damage to devices while using our products
  • Products purchased from third party, unauthorized retailers
  • Preowned items

COVERED

What does the warranty cover?

  • Products that arrive damaged
  • Products that have a manufacturer’s defect
  • Products that fail under normal use

Warranty

Sunpak Return, Refund, and Cancellation Policies

At Sunpak, we are committed to providing a professional, efficient, and transparent experience for our valued customers in order cancellations, returns, and refunds. Please take a moment to familiarize yourself with our policies.

Please note that our return policy applies exclusively to purchases made directly on our official website. If you purchased through one of our authorized retailers, you must follow their specific return and refund policies — please contact the retailer where the purchase was made for assistance with any returns or issues related to those transactions.

Cancellation of Orders

  • If, for any reason, you need to cancel your order, please contact us promptly.
  • Please note that once a product has been marked as "shipped," cancellation is no longer possible. In such cases, the intended recipient must receive the shipment before initiating a return merchandise authorization.

Return Merchandise Authorization (RMA)

  • To begin your return, please contact us to request a return merchandise authorization (RMA).

Return for Refund

  • We accept merchandise returns for refunds within a 14-day window from the date you receive your package.
  • Where a return authorization is issued within the 14 days, please be aware that the refund may be subject to a 15% restocking fee.
  • Returned items must be in a condition we term "New and Original." This condition must be maintained upon return receipt and subsequent inspection.
  • We recommend that you retain all packaging materials for at least 14 days if you intend to return all or part of your order for a refund.
  • The customer is responsible for the shipping cost of returning the merchandise.
  • In the event of a refund, please understand that shipping costs are non-refundable.
  • All returns must include every original manufacturer-supplied product, document, packaging item, and accessory. These items must be free from any form of damage and must remain in brand-new condition.
  • Items and packaging must remain unmarred, unhandled, and untampered with by unauthorized individuals.
  • We use a serial number tracking system to monitor our products. All returned products must match their scanned serial number to be accepted.
  • If you anticipate the potential need for warranty repairs, we recommend keeping all packaging materials for the full duration of your one (1) year warranty. Please note that return shipping in such instances is the customer's responsibility.
  • Responsibility for personal data or items left in returned merchandise rests with the customer.
  • When initiating a return, please enclose a brief note outlining the reason for your return.
  • To safeguard your return shipment, we strongly recommend using a shipping method with insurance and a signature requirement.

Non-Returnable Products

  • To be returnable, products must be preserved in their original manufacturer-supplied box with all original accessories, and must show no signs of damage.
  • Products that fail to meet these terms are non-returnable, even if intended for warranty replacement or refund.
  • If a non-returnable product is sent back to us, it will be photographed for evidential purposes, rejected as a return, and shipped back to the customer at the customer's expense.
  • Where applicable, Sunpak retains the discretion to impose a restocking fee and may opt to resell the item in its current condition.
  • Items missing essential manufacturer-supplied accessories — such as remote controls, cords, and cables — are also non-returnable.
  • If standard manufacturer accessories are missing from the returned manufacturer box, the item will be returned to the customer at the customer's expense.
  • Please be aware that we cannot accept returns for refund or replacement on underwater equipment or products that have been submerged in water.

Refund Processing

  • Once a refund is processed, please allow 7–10 business days for it to post to your account.

At Sunpak, your satisfaction matters to us, and our dedicated customer support team is readily available to address any questions or assist you throughout the return process. Please don't hesitate to contact us if you need guidance or support.

We sincerely appreciate you choosing Sunpak.

Warm regards,
The Sunpak Support Team