Shipping Policy

Sunpak Shipping Policies

At Sunpak, we want to make sure our shipping policies are clear so your shopping experience is as smooth as possible. Please review the following guidelines:

Insurance and Signature Requirements

  • Our shipments may not require a signature, and orders may be left at your doorstep. Please ensure someone is available to receive the delivery.
  • If you would like insurance for your shipment or wish to add a signature requirement for delivery, please send a request through our contact page after placing your order online. Sunpak will not be responsible for lost or stolen shipments unless these requests are made.

Delivery Options

  • If you do not see a specific delivery option during checkout, that option is unavailable for your order.
  • All orders are shipped within 24 business hours.
  • Orders received after 9:00 AM Eastern are not guaranteed to ship the same day and may ship the following business day.

Carrier Selection

  • Orders may be delivered by various carriers, and we cannot accommodate requests for a specific carrier.

Refused and Returned Shipments

  • Shipments must be accepted.
  • If a shipment is refused, the order becomes non-returnable and non-refundable.
  • Customers must accept the shipment and return the products themselves.
  • If you cannot accept your shipment, please contact the carrier to arrange a future delivery. Doing so promptly helps avoid the carrier destroying the shipment — Sunpak will not be obligated to issue a refund or replacement in such cases.
  • A 15% restocking fee plus shipping costs will apply to returned shipments when processing refunds.

Alternate Delivery Address

  • If you won't be available to sign for a package at home, you have the option during checkout to ship it to your workplace or to a friend or family member.

Billing Address and Risk of Loss

  • Please note that Sunpak reserves the right to deny shipping requests to an address other than the billing address.
  • The risk of loss and title for items purchased from Sunpak passes to you upon our delivery to the carrier, per the shipment contract.

Re-Routing Packages

  • Due to fraud prevention measures, we do not re-route packages, and picking up a product at a carrier hub is not an option. No exceptions.

Risk of Non-Receipt Claim

  • The customer assumes all risk of loss and agrees to waive all rights to an unauthorized, not-as-described, or non-receipt claim.

Shipment Marked as Delivered

  • If a shipment is marked as delivered by the shipper and the customer claims non-receipt, Sunpak is not responsible for shipping a replacement or issuing a refund.

Lost or Damaged Packages

  • If the shipping box appears damaged or tampered with upon arrival, please take photos and notify us immediately, including the images.
  • If your shipment is lost or damaged in transit, the recipient must contact the carrier immediately to initiate a claim.
  • Please be patient during the tracer/claim process, which typically takes 3–8 business days.
  • After initiating the claim, please contact us with details of the situation and the steps taken to resolve it.
  • If the package is found during the tracer, it will be delivered by the shipping carrier. If it is lost, Sunpak will ship a new order once we are reimbursed, upon receiving proof of an approved claim.
  • Please note that signing for a package at the shipping company's hub or office, rather than having it delivered to the shipping address, waives the right to start a claim or chargeback against Sunpak or the shipping company.

Inspecting Packages

  • Before signing for a package, please inspect it. Any damage or defects reported after signing are not the responsibility of Sunpak.

We appreciate your cooperation and understanding of our shipping policies. If you have any questions or need assistance with a shipment issue, please contact us and we will be happy to assist you.

Thank you for choosing Sunpak.

Sincerely,
The Sunpak Support Team